Customer Service Quality and Loyalty
Customer Service Quality and Loyalty is a topic indexed in PICO Portal from OpenAlex.
What is known about Customer Service Quality and Loyalty?
This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts.
How many works does Customer Service Quality and Loyalty have?
Customer Service Quality and Loyalty has 125,357 works in the PICO Portal index. The count is the OpenAlex total, not the number of papers listed on this page.
How many citations does Customer Service Quality and Loyalty have?
Customer Service Quality and Loyalty has 3,072,836 citations in the OpenAlex counts PICO Portal stores.
What is the OpenAlex record for Customer Service Quality and Loyalty?
The OpenAlex for Customer Service Quality and Loyalty is on the source record.