# Reducing burnout in call centers through HR practices

**Type:** Papers  
**Canonical URL:** https://picoportal.org/library/papers/reducing-burnout-in-call-centers-through-hr-practices/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Filipa Castanheira,María José Chambel |
| Citations | 154 |
| DOI | 10.1002/hrm.20393 |
| Fields | Business, Management and Accounting,Health Professions,Social Sciences |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W1972130014 |
| Type | article |
| Year | 2010 |

## Paper authors

- [María José Chambel](https://picoportal.org/library/researchers/maria-jose-chambel/)

## Paper journal

- [Human Resource Management](https://picoportal.org/library/journals/human-resource-management/)

## Paper primary topic

- [Emotional Labor in Professions](https://picoportal.org/library/topics/emotional-labor-in-professions/)

## Paper topics

- [Employment and Welfare Studies](https://picoportal.org/library/topics/employment-and-welfare-studies/)
- [Emotional Labor in Professions](https://picoportal.org/library/topics/emotional-labor-in-professions/)
- [Job Satisfaction and Organizational Behavior](https://picoportal.org/library/topics/job-satisfaction-and-organizational-behavior/)

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Source: PICO Portal — public research metadata, principally OpenAlex. See https://picoportal.org/library/sources/ for provenance and https://picoportal.org/library/methodology/ for what these figures mean.