# Call Centers with Delay Information: Models and Insights

**Type:** Papers  
**Canonical URL:** https://picoportal.org/library/papers/call-centers-with-delay-information-models-and-insights/

## Facts

| Field | Value |
| --- | --- |
| Author Names | Oualid Jouini,O. Zeynep Akşin,Yves Dallery |
| Citations | 125 |
| DOI | 10.1287/msom.1110.0339 |
| Fields | Business, Management and Accounting,Computer Science,Engineering |
| Open Access | false |
| OA Status | closed |
| OpenAlex ID | https://openalex.org/W2149517368 |
| Type | article |
| Year | 2011 |

## Paper authors

- [Oualid Jouini](https://picoportal.org/library/researchers/oualid-jouini/)

## Paper journal

- [Manufacturing & Service Operations Management](https://picoportal.org/library/journals/manufacturing-and-service-operations-management/)

## Paper primary topic

- [Advanced Queuing Theory Analysis](https://picoportal.org/library/topics/advanced-queuing-theory-analysis/)

## Paper topics

- [Advanced Queuing Theory Analysis](https://picoportal.org/library/topics/advanced-queuing-theory-analysis/)
- [Wireless Communication Networks Research](https://picoportal.org/library/topics/wireless-communication-networks-research-2/)
- [Advanced Wireless Network Optimization](https://picoportal.org/library/topics/advanced-wireless-network-optimization/)

---
Source: PICO Portal — public research metadata, principally OpenAlex. See https://picoportal.org/library/sources/ for provenance and https://picoportal.org/library/methodology/ for what these figures mean.